One year ago, we announced that we're the only major UK broadband provider to answer 100% of its customer service calls in the UK and Ireland. Tania Caporaso, our Director of Customer Care, explains how we provide personal and local service, with the help of our brilliant people. We've achieved a lot in 12 months and our contact centre people have been a vital part of that, whether they've been working from home or in the office. Over the next few weeks, you'll be hearing from some of them talki

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