It’s a new location for Enterprise Connect, and a new evolution for discussions around AI. But, key operational challenges in ...

The cloud-native customer service company Talkdesk offers a core customer experience automation (CXA) platform with AI agent ...

This new offering on Snowflake's AI Data Cloud will allow telecom providers the ability to generate synthetic data for analytics and testing.

These essential tips assure AI agents function properly before and after they hit production.

Digital employees who can be given personalities and operate software like humans are now available for hire.

As enterprise telecom pro Darin Ward explains, the cloud-native, AI-powered service is finally ready for enterprise-level customers.

As AI becomes native to UC, clarity on data ownership will shift from being a background legal issue to a frontline ...

Andy Howard is Founder and Managing Director at Howard & Associates. Andy is a highly regarded IP video expert and industry veteran whose goal is to help clients improve communications with video.

Cisco company Splunk released a survey of CISOs that shows their concerns over security incidents, regulatory requirements, data leaks and shadow AI.

Since 2023, 8x8 has been strategically focused on delivering AI solutions by teaming up with other companies, this time with Capacity.

In many organizations, the most successfully integrated and adopted AI is embedded into workflows quietly, reducing employee resistance.

Agentic AI-powered agents can autonomously perform tasks that previously required a person. And they do so just as well and ...