Optus chief Stephen Rue has introduced drastic changes across the telco’s call centre and network management divisions in a ...

Westpac has built an “Intelligence Layer” that it will make accessible to the entire bank over the next year. The “intelligence layer” appears to be an enterprise-wide data and AI platform. iTnews ...

Westpac has replanned its Unite technology simplification program, bringing forward some activity and investment while pushing the expected completion date into FY29. Unite is the bank’s “business-led ...

The Office of the Fair Work Ombudsman (OFOW) was originally established the board early in 2022 to provide strategic insight into a range of technology projects deemed critical to ...

Optus has revealed that it will accelerate plans bring network functions currently outsourced to Nokia back in-house in ...

The NSW audit office, which conducted the review, said the AI tools are used for a variety of purposes, including workflow ...