The AskNicely Claude Connector is powered by Ask NiceAI® and available exclusively to customers with the NiceAI® add-on. It is the newest way AskNicely is extending agentic AI beyond its own platform, ...

The Fall 2026 release also supports Precisely’s broader AI strategy, with EngageOne™ RapidCX able to leverage MCP-enabled integrations to connect customer communications workflows with trusted ...

Amid rising prices, holiday shoppers are tuning out ads and turning to social earlier for savings, according to new data from Sprout Social. CHICAGO–September 16, 2026 – Accor ...

Just as with their Customers, most brands will constantly say their employees are #1 to them. They’ll go on and on about how much they appreciate and care about their team members, and how they’re the ...

Now, AI agents operate across applications with employee oversight. A new architecture is emerging, in which data, workflows, ...

You cannot delight everyone equally, because customers don’t value the same things. Some care most about price. Others want speed, prestige, expertise, flexibility, or a human being who remembers ...

Strategically the move is consistent. Salesforce accepts that it will not own every screen and concentrates on what it can control: the point where an action executes and permissions are enforced, ...

Targeted, just-in-time education helps customers avoid predictable problems, reduces unnecessary service requests, and builds ...

Quantum Metric, the leader in agentic digital analytics for the enterprise, today introduced the general availability of Quantum Metric Voice of Customer (VoC), a solution that connects customer ...

Mojo defines audiences, develops briefs, and launches and manages campaigns across connected tools including Google Ads, LinkedIn Ads, Meta, Marketo, Salesforce, Slack and more. It gives marketers a ...

Smart Communications , a leading customer engagement technology provider for regulated industries, today announced its strongest-ever first-half bookings performance. Bookings increased 17% year over ...

Paytronix Messaging brings these capabilities together within a single guest engagement platform. Rather than relying solely on opens and clicks, marketers can see visit rate, redemption rate, average ...