Sabio Group, CX transformation Contact centre, announce Former F1 Executive & CEO of Performance Insights, Mark Gallagher as ...

Is This what Conversational / Agentic AI Was Built For? - Joe O’Brien Sabio Group discusses. contact centre ai ...

Sabio Group announce that it has achieved elite partner status within the Genesys Ascend partner programme. contact centres ...

A recent report by Verint, The State of Agent Experience 2026, highlights significant challenges within contact centres ...

Content Guru scores highest ‘Willingness to Recommend' rating in the 2026 Gartner® Voice of the Customer for CCaaS Report - ...

The Exchange - Gain Access to Europe's Award-Winning Contact Centre Operations. Wednesday 22 and Thursday 23 April 2026.

Openreach Uses NiCE Cognigy AI Agents to Upgrade U.K. Broadband Deployment to Deliver Financial Benefits for Openreach ...

Virgin Media have announced plans to recruit 500 new contact centre employees across the United Kingdom in response to increased customer demand and disruption to overseas customer service operations ...

Content Guru has announced the appointment of Andy Day as its first Director of Policing, responsible for coordinating and driving the business’s expansion in the Police sector. The creation of this ...

Noetica have announced that its patented Visual Data Segmentation has been shortlisted for a prestigious National Technology Award (NTA). Every contact centre has a finite amount of available talk ...

About 200 jobs are at risk after Molson Coors announced plans to shut Sharp’s Brewery in Cornwall and its UK national contact centre in Cardiff – The Cornwall brewery, which Molson Coors acquired 15 ...

Toolden Deploys AI-Powered Customer Service with Route 101 – UK based online retailer Toolden improves customer service efficiency by 70% with Zendesk optimisation and AI roll out, implemented by ...