The conversation around AI replacing humans has been both feverish and fear-laced, but Salesforce CEO Marc Benioff cuts ...

Benioff says AI agents do 30% to 50% of the work within Salesforce, but the tech isn't reliable enough to take humans out of ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce CEO Marc Benioff disputes predictions of AI-driven job losses, asserting that AI primarily enhances human ...

Mankiran Chowhan will be responsible for scaling Salesforce’s AI-first CRM offerings, strengthening industry partnerships, ...

Why does enterprise AI stall at scale? Leaders from Salesforce, IBM and Snowflake say the answer lies in how your data moves ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

The Salesforce AI Cloud is a “suite of capabilities” that will incorporate the power of real-time generative AI into its many apps and workflows. According to Salesforce, AI Cloud is all about ...

In March 2023, just a few months after OpenAI released ChatGPT, Salesforce appointed its first-ever head of AI to lead artificial intelligence efforts across its platforms and tools, including ...

Salesforce's plan is to infuse artificial intelligence everywhere through its clouds. John Ball, senior vice president and general manager of Einstein, said the company won't have a separate AI ...

(Bloomberg) -- Salesforce Inc. is unveiling a pivot in its artificial intelligence strategy this week at its annual Dreamforce conference, now saying that its AI tools can handle tasks without ...

Predictive analytics, powered by Salesforce CRM Analytics and Einstein AI, empowers organizations to forecast future outcomes with precision, facilitating growth and innovation.