Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as of ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

ExlService Holdings, Inc. (NASDAQ:EXLS) is one of the Best Information Technology Services Stocks to Invest In. On July 30, ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

Figma's stock opened at $85.00 a share, or 157.6% above the $33 IPO price, at 1:58 p.m. Eastern. It has rallied even further since then, and traded as high as $124.63 intraday - 277.7% above the IPO ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

Adds company confirmation. Salesforce (NYSE:CRM) and ServiceNow (NYSE:NOW) said they plan to each invest $750 million in ...

By integrating EXL’s data and AI capabilities into the Genesys orchestration engine, enterprises gain the ability to transform customer interaction into a strategic lever for improving experience and ...