Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...

More than 30 WordPress plugins were shut down after a supply-chain backdoor compromised thousands of sites through the ...

An attacker purchased 30+ WordPress plugins on Flippa, planted backdoors that lay dormant for eight months, then activated ...

Her Market Lab launched Monday, offering agents a CRM with integrated AI, brand voice tools and compliance document inputs.

In response to Wave 1, Top Dynamics Partners has updated its partner evaluation framework to include AI-readiness criteria. The updated framework assesses partners across new dimensions including ...

Explore the leading email marketing platforms of 2026 that empower enterprises with AI-driven personalization and omnichannel capabilities, ensuring enhanced customer engagement and ROI.

BigScoots' new Optimization & Security Pro for Managed WordPress uses application-layer tech to master Google Core ...

The acquisition of Forethought brings a fully AI-native approach to agentic CX into Zendesk, helping it keep pace with advances in the CX field while lowering the cost of delivering customer service.

Web hosting platform WordPress.com is embracing AI agents, a decision that could change the look and feel of the web. The company announced Friday that it will now allow AI agents to draft, edit, and ...

Suchi Rudra is a writer whose work has appeared in The New York Times, BBC, and Vice, among other publications. Higher education institutions seeking to manage the student lifecycle using data are ...