Love it or hate it, this iconic policy on Southwest Airlines is coming to an end, and likely for good, as the carrier ...

SOUTHWEST AIRLINES RANKS FIRST IN ECONOMY CLASS CUSTOMER SATISFACTION BY J.D. POWER FOR FOURTH YEAR IN A ROW Provided by PR Newswire May 7, 2025, 5:00:00 AM ...

Customer satisfaction with US airlines dropped overall from 2024, per a ASCI travel survey. Southwest earned top honors, edging out Alaska Airlines this year.

Southwest Airlines has the highest customer satisfaction rate in the economy/basic economy category for the fourth consecutive year. In second place for this segment was JetBlue and in third, Delta.

According to J.D. Power’s North American airlines customer satisfaction survey for 2025, passenger satisfaction is actually up a few points over 2024.

Delta airlines passengers planes, Airbus A220-100 (front) and Airbus A321-211 (second) sit at LaGuardia airport, in New York City, on April 18, 2025. (Photo by DANIEL SLIM/AFP via Getty Images) ...

Customer satisfaction with US airlines dropped overall from 2024, per a ASCI travel survey. Southwest earned top honors, edging out Alaska Airlines this year.

Customer satisfaction with US airlines dropped overall from 2024, per a ASCI travel survey. Southwest earned top honors, edging out Alaska Airlines this year.

Customer satisfaction with US airlines dropped overall from 2024, per a ASCI travel survey. Southwest earned top honors, edging out Alaska Airlines this year.

Customer satisfaction with US airlines dropped overall from 2024, per a ASCI travel survey. Southwest earned top honors, edging out Alaska Airlines this year.