Human connection and influencing skills like EQ, rapport building, negotiation, and overcoming objections will be in higher ...

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

Salesforce announced the launch of an agentic employee service platform on Tuesday. The company's primary offering is the ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

ServiceNow is presenting a revolutionary AI CRM solution at Knowledge 2025. It wants to disrupt the CRM market. Which means Salesforce.

Salesforce (NYSE:CRM) recently announced the creation of a network of certified life sciences partners to assist in migrating ...