This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points.

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey warns of uncertainty ahead.

And in the economy/basic economy segment, JetBlue continued to drop as well, falling from second place two years ago to third last year and ending up tied for fourth with Alaska this year with 630 ...

JetBlue’s efforts to ensure dependable and caring service are paying off with significant gains in customer satisfaction, executives said on a Q2 2025 earnings call Tuesday. “We believe that ...

Delta Air Lines (717) JetBlue Airways (699) Alaska Airlines (691) United Airlines (652) American Airlines (650) Air Canada (616) WestJet (614) Airline satisfaction ratings among economy/basic ...