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JetBlue Awarded Best Airline for First/Business Class Customer Satisfaction by J.D. Power May 07, 2025 10:44 AM ET JetBlue Airways Corporation (JBLU) ...

JetBlue topped the chart in customer satisfaction for its business/first class cabins, and was second-best in the survey for its premium economy and standard economy product.

Southwest Airlines has the highest customer satisfaction rate in the economy/basic economy category for the fourth consecutive year. In second place for this segment was JetBlue and in third, Delta.

This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points.

Continental and JetBlue are the only North American airlines that are "among the best" in consumer satisfaction, says the J.D. Power and Associates 2008 Airline Satisfaction Study released today.

JetBlue topped the chart in customer satisfaction for its business/first class cabins, and was second-best in the survey for its premium economy and standard economy product.