Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

The importance of employee learning is well-established. According to a report by LinkedIn, 9 out of 10 global executives plan to either maintain or increase investment in learning and development for ...

If you keep your employees happy, will they make your customers happy as well, through superior customer service? My knee-jerk reaction would be, “Of course they will!” But you never know when what ...

Purpose-driven leadership turns employees into customer service champions. Inspire teams with purpose, not just rules and procedures. Exceptional service thrives when employees are empowered and ...

Businesses must make customer service and satisfaction a top priority by fostering a customer-centric culture in order to build loyalty, engagement and overall success. Prioritizing the needs of your ...

The labor market will be tight through the end of the decade, making employee recruiting and retention difficult. Boosting the output of employees is the best strategy for coping with the difficult ...

Just about all foodservice operators have their own training programs for employees, including how to handle customers, but for the restaurants at LaGuardia Airport in Queens, New York, workers ...

Gulf Air has launched a comprehensive professional customer service training programme aimed at equipping its front line staff with newer skills to get closer to its customers and make a positive ...

Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, designing an innovative system, or revolutionizing an organization’s customer ...