Long checkout waits are seen as a retail failure, yet some shoppers choose slower lines for personal service, reshaping how checkout experience drives loyalty.
Hosted on MSN
Cashier accepted a jar of pennies as payment, so an impatient customer learned how long exact change takes to count
Petty payback has a way of backfiring when patience beats pettiness. After a bitter customer tried to make a point with hundreds of pennies, one cashier calmly turned the transaction into a waiting ...
USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...
You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...
Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...
FARGO, N.D. (WDAY) - At a North Dakota grocery store, one longtime customer’s friendly conversation with a cashier turned out to be lifesaving. When customers walk into the Cash Wise grocery store in ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results