Encore JV1 will support VA contact center operations, providing benefits assistance and customer service for veterans and ...

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

New methods such as clandestine call centers, the use of scripts and AI, and scammers posing as lawyers are reaping a historic haul ...

The NFL Draft may be over, but football fans worth their salt knows that the content that comes from these events will continue well into next month. All sorts of articles and think pieces will be ...

Some folks hate the NFL Draft, which I don't understand. Sure, it's a little silly to make it a three-hour spectacle, but I love drama. My job thrives when dramatic things happen. The NFL Draft is a ...

Brian Raffel, who cofounded developer Raven Software in 1990 with his brother Steve and has been its co-studio head ever since, is retiring from the studio after 36 years, during which he worked on ...

Brian Raffel is retiring 36 years after founding Raven Software. While the studio is currently best known as one of the key support pillars for Warzone and the larger Activision machine that pumps out ...

When 21-year-old Ryan Marcantonio walked by a bright yellow payphone on Boston University’s campus, he nearly stopped in his tracks. The junior economics major said he’s compiling a list of all the ...

SHOW US WHAT IT’S ALL ABOUT. I BET YOU HAVEN’T USED ONE OF THESE IN A WHILE. AND THIS IS NOT YOUR AVERAGE PAYPHONE, BECAUSE A IT’S FREE AND B IT ONLY CALLS TO ONE VERY PARTICULAR PLACE. OUTSIDE ...

There's a new yellow pay phone on a sidewalk near Boston University, inviting anyone who walks by to "Call a Boomer." The (free) pay phone connects Gen Z callers in Boston to residents at a senior ...

I spoke to an AT&T archivist about Alexander Graham Bell's famous transmission. Even though calls have changed, the reasons behind them are still the same. Jeff Carlson writes about mobile technology ...

Good morning, and welcome to Constellation Software's 2025 Fourth Quarter Results. [Operator Instructions]. Please note, this event is being recorded. On the call today, we have Mark Miller, President ...