As AI gives all contact center platforms the same performance-boosting features for humans, the competitive gap will move to ...

Copilots have begun routing customers, prioritizing cases and triggering resolutions, requiring CX leaders to set clear boundaries defining AI decisions.

These three priorities offer platform providers more of an advantage than any individual type of channel partner.

On Sep. 30, 2026, No Jitter will stop publishing. We’re grateful to all those who read our publication over the last two decades.

Marc Sollars is chief evangelist and a Company Director at Teneo, a specialist integrator of next-generation network, storage, and security technologies. In his role as CTO, Marc exhibits a passion ...

With nearly 20 years in telecom, Steve has managed products, partners, and product marketing activities around the globe. He joined XO in 2010 to launch its international product offerings and in 2012 ...

Claudeforce runs on top of Salesforce “via our new AIforce UI harness…. Here, the UI is the AI — allowing you to build custom apps dynamically and answer any enterprise question,” said Benioff in the ...

Customer service implementations are a primary use case for those many organizations already aboard the agentic AI train. Orchestration, observability and governance are necessary technical systems ...

AI-powered voice agent platform provider Phonely released Alma, an LLM built for voice agents. No Jitter spoke with Phonely CEO and co-founder Will Bodewes for insight into the business problem ...

For years, many contact center strategies treated voice as a utility and a high-cost channel to contain. Digital self-service, chat, messaging and automation were positioned as lower-cost alternatives ...

There’s a shift happening in CX and contact centers. AI agents were already in use in many of these workplaces, taking care of tasks like automating interactions and summarizing conversations. But ...

Six years after the lockdown propelled the company's adoption in workplaces, Zoom continues its expansion into all facets of enterprise-level comms — as highlighted by its diverse product portfolio, ...