EngageOne RapidCX is built for regulated industries. The Fall 2026 release introduces the following AI features to increase efficiency while maintaining control: Communication Builder Agent, which ...

Iterable's Fall Product Release introduces native RCS, Nova Conversations, Integrations Hub, and new agents that connect customer data, conversations, and intelligence in one continuous learning loop.

Artificial intelligence is fundamentally reshaping brand loyalty, and the 18th annual Brand Keys Loyalty Leaders List identifies the brands capitalizing on this shift. The 2026 rankings reveal ...

LeadSmart Meridian360 connects ERP, CRM, marketing, quoting, e-commerce data, and other connected systems into one view.

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

An MIT Technology Review webcast featuring Arun Chandra, NiCE COOMost organizations can launch an agentic AI pilot. Scaling it across the enterprise is a different challenge entirely. Watch 'Scaling ...

Top 10 AI for CX customer storiesSee how 10 global enterprises, including Toyota, Bosch, Hyatt, and Henkel, are putting AI into production to improve customer experience, increase efficiency, and ...

The orchestration advantage: why platform architecture determines whether CX AI scalesFragmentation rarely begins with one bad technology decision. It accumulates as each team solves a local problem - ...

Becausal, a provider of causal purchase intelligence, has partnered with Above Data, providers of the infrastructure layer connecting data providers with artificial intelligence-assisted marketing and ...

Consumers are using artificial intelligence for shopping more and more as time goes on. PYMNTS surveyed nearly 6,0000 consumers and more than 1,100 merchants for its June Global Digital Shopping Index ...

Artificial intelligence is beginning to change the relationship between business growth and customer service hiring, Forrester Research notes in a new report. The research also challenges the ...

Lokalise, a localization platform provider, has introduced Vantage, a no-code, self-service workspace for localizing marketing and long-form content like campaigns, websites, creative assets, legal ...