A frustrated customer on hold, an agent juggling dozens of cases, a conversation that could go wrong in seconds. AI is ...

Pipedrive’s new tool helps small business sales teams prioritize leads, automate prospecting, and focus on the most promising ...

Flashy customer experience technology can’t fix broken processes. Balancing tech with people and strategy is key to improving CX results.

According to Michael Netto, VP of professional services at K-ecommerce, the most noticeable improvements came from real-time inventory data integration with Microsoft Dynamics GP and a modern, ...

Crescendo AI blends automation with human expertise to turn customer service from a deflection strategy into a driver of engagement and operational insight.

Interactions 2025 marked a pivotal moment in the evolution of NiCE, not just as a premier provider of customer experience technology but as a forward-looking orchestrator of human-centric, AI-driven ...

Retailers are gaining a CX edge by combining agentic AI with social media to deliver real-time, personalized experiences across digital touchpoints.

Netigate’s Ask AI utilizes generative AI to enable businesses to quickly analyze large volumes of customer and employee feedback. The platform surfaces actionable insights that improve satisfaction, ...

Studies show that marketers are cautiously investing in generative AI (GenAI) to enhance their marketing technology (martech) stacks. However, a gap between investment and understanding continues to ...

A CRM is more than a tech upgrade; it’s a strategic shift that breaks down silos, boosts productivity, and empowers smaller teams to operate like enterprise players.

CallMiner’s AI feedback tool automates insight generation from calls, surveys, and reviews—helping brands improve satisfaction and prevent churn.

TechnoMile's WinIt platform uses AI to help small businesses streamline federal sales, manage task orders, and identify the right contract opportunities.