A frustrated customer on hold, an agent juggling dozens of cases, a conversation that could go wrong in seconds. AI is ...

Pipedrive’s new tool helps small business sales teams prioritize leads, automate prospecting, and focus on the most promising ...

Flashy customer experience technology can’t fix broken processes. Balancing tech with people and strategy is key to improving CX results.

According to Michael Netto, VP of professional services at K-ecommerce, the most noticeable improvements came from real-time inventory data integration with Microsoft Dynamics GP and a modern, ...