Forrester's new Wave crowns Medallia the lone leader. The real issue: your priority is customer data and governance, not AI.

WordPress.com founder Matt Mullenweg just got an update he reportedly didn't approve — and this time, there's no "undo ...

System of record' is one phrase covering three different jobs — and most vendors only actually do one of them. Here's the six ...

The AI risk debate is going completely off the rails. As AI gets more powerful and begins to do some legitimately scary ...

An AI agent approves a claim that was never real. Gartner says 60% of AI projects fail on bad data — and most CX leaders ...

ChatGPT is shifting from drafting replies to taking action inside CRM and support tools — CX teams need new governance now.

On Sept. 10, Automattic told CMSWire Matt Mullenweg is on paid leave and Mark Davies is interim CEO. Today, they say ...

Vendors trying to solve for speed may be trying to solve the wrong thing. Ryan Tamminga of Alchemer argues trust in the data ...

Writer's new context layer aims to give enterprise AI agents shared memory, governance and live business data across ...

The deal brings the Tailwind CSS team in-house at Shopify, promising continued open-source stewardship while winding down new commercial sign-ups.

Agentic workflows can solve the problem by retrieving and combining context from disconnected systems, applying ...