HubSpot's flagship conference INBOUND is now UNBOUND, and is coming to Boston in September 2026 for marketing, sales and growth professionals. UNBOUND 2026, HubSpot's annual conference, will take ...

ChatGPT is shifting from drafting replies to taking action inside CRM and support tools — CX teams need new governance now.

System of record' is one phrase covering three different jobs — and most vendors only actually do one of them. Here's the six ...

HubSpot's Fall '26 Spotlight introduces AI automation, a self-maintaining CRM and new ad integrations aimed at go-to-market teams. Impact on GTM teams. Sales and marketing leaders gain efficiency and ...

The AI risk debate is going completely off the rails. As AI gets more powerful and begins to do some legitimately scary ...

WordPress.com founder Matt Mullenweg just got an update he reportedly didn't approve — and this time, there's no "undo ...

An AI agent approves a claim that was never real. Gartner says 60% of AI projects fail on bad data — and most CX leaders ...

Listening to an AI generated voice message from an unverified number is a very different experience from listening to one that arrives with your bank's actual name, logo and checkmark attached.

Vendors trying to solve for speed may be trying to solve the wrong thing. Ryan Tamminga of Alchemer argues trust in the data ...

On Sept. 10, Automattic told CMSWire Matt Mullenweg is on paid leave and Mark Davies is interim CEO. Today, they say ...

Brands have more customer data than ever. They know a customer’s past purchases, their clicks, and what offers they engage with. Marketers can move on these signals in near real-time with the help of ...