As state governments expand their use of cloud platforms such as Amazon Web Services, Microsoft Azure and Google Cloud, they ...

The city built its public safety data operation from scratch to target violence prevention efforts and find gaps in programs.

The North Carolina city tested an artificial intelligence–powered digital assistant to improve customer service, but it ...

Congress has given the State and Local Cybersecurity Grant Program a double reprieve this month, but state and local officials say they’re still waiting for real certainty — and real money. As part of ...

The landscape of public sector contact centers is undergoing a profound transformation, evolving at an unprecedented pace thanks to rapid advancements in artificial intelligence. These vital hubs of ...

Senior AI/ML Program Manager Lauren Maffeo explains how the state vets tools, prioritizes real use cases and prepares agencies for an AI-ready tech stack. Maffeo’s DoIT team runs a statewide AI ...

I spend a lot of time with city and county teams trying to wrangle data into something we can trust and actually use. When folks ask where to start, I don’t point to a tool, I point to governance. Not ...

Chris Coughlin is a Senior Field Solution Architect covering state and local IT for CDW Government. He has over 25 years of technology consulting, sales and customer experience. End of life for ...

Leaders across government and industry are confronting a hard truth: The attack surface for critical infrastructure security has expanded as aging systems have been retrofitted with networked ...

At the Tennessee Department of Human Services, modernization started with a simple realization: Residents seeking help from the state often faced a maze of disconnected systems, phone numbers and ...

Modern network architecture has undergone a dramatic transformation. No longer defined by clear perimeters and centralized control, today’s networks now span sprawling offices, hybrid WANs and ...

Artificial intelligence presents a pathway to reimagine public services, streamline operations and meet community needs. From managing traffic flow to improving emergency response, the potential is ...