David Colón knew exactly how big the problem was. Every day, the United States Postal Service receives about 60,000 customer service calls. On a good day, his team could answer roughly 45,000 of them.

Over the decades, the Defense Department’s research arm has been responsible for several technology breakthroughs that have reshaped our lives. Phil Goldstein is a former web editor of the CDW family ...

Paul Petroski is the Federal CTO for Focal Point, a CDW company, and provides complex, enterprise-class solutions to public and private sector clients. His current responsibilities include project and ...

Most of the agency’s employees did some telework before the pandemic, but the new lessons learned in 2020 still apply today. Elizabeth Neus is the former managing editor of FedTech and the former ...

The federal government relies on forms and other documents. Many important forms sit on the web, while others sit in storage boxes. The wealth of information available to government agencies is often ...