Sabio Group, CX transformation Contact centre, announce Former F1 Executive & CEO of Performance Insights, Mark Gallagher as ...

Is This what Conversational / Agentic AI Was Built For? - Joe O’Brien Sabio Group discusses. contact centre ai ...

Sabio Group announce that it has achieved elite partner status within the Genesys Ascend partner programme. contact centres ...

Content Guru scores highest ‘Willingness to Recommend' rating in the 2026 Gartner® Voice of the Customer for CCaaS Report - ...

The Exchange - Gain Access to Europe's Award-Winning Contact Centre Operations. Wednesday 22 and Thursday 23 April 2026.

A recent report by Verint, The State of Agent Experience 2026, highlights significant challenges within contact centres ...

Openreach Uses NiCE Cognigy AI Agents to Upgrade U.K. Broadband Deployment to Deliver Financial Benefits for Openreach ...

Get ready for LISTEN UK 2025 – the must-attend event for the CallMiner customer community! This free, multi-day experience is designed to elevate your conversation intelligence capabilities with ...

Content Guru has announced the appointment of Andy Day as its first Director of Policing, responsible for coordinating and driving the business’s expansion in the Police sector. The creation of this ...

Virgin Media have announced plans to recruit 500 new contact centre employees across the United Kingdom in response to increased customer demand and disruption to overseas customer service operations ...

Modern workforce management is about more than just scheduling – it’s about working smarter. In this session, we’ll explore the latest trends shaping workforce ...

Department of Creativity has rebranded contact centre technology provider Cirrus by confronting a truth that most of their sector avoids: everyone hates contact centres. Instead of masking the ...