Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

Big-name bidders, strategic reviews, and PE exits define an active, high-stakes M&A market so far this summer.

Palo Alto Networks is charging full speed ahead on attempting to be as much of a one-stop cyber shop as is possible in the ...

As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as of ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

Adds company confirmation. Salesforce (NYSE:CRM) and ServiceNow (NYSE:NOW) said they plan to each invest $750 million in ...

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

In this webinar, we'll explore how Salesforce's Life Sciences Cloud—combined with the next generation of agentic AI—can revolutionize customer relationship management across commercial operations.