Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

As with CCaaS peers, Five9 is well placed to benefit from the massive contact center cloud transition opportunity, with less than 30% of global contact center agents having moved to the cloud as of ...

Late last year, the company hired Kelly Steckelberg - who was the chief financial officer of Zoom Communications Inc. (ZM) when the video-conferencing company went public in 2019 - to be its CFO, seen ...

Gain's revenue and operating results have declined due to major customer churn and negative growth trends. Click here to find ...

Palo Alto Networks is charging full speed ahead on attempting to be as much of a one-stop cyber shop as is possible in the ...

Big-name bidders, strategic reviews, and PE exits define an active, high-stakes M&A market so far this summer.