Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced $1.5 billion in new investment commitments from Salesforce and ServiceNow, with each company agreeing to invest ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

Adds company confirmation. Salesforce (NYSE:CRM) and ServiceNow (NYSE:NOW) said they plan to each invest $750 million in ...

EXL is a premium Genesys AppFoundry partner, bringing advanced data, AI, and domain expertise to the experience orchestration ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

Genesys was acquired by private equity firm Permira Holdings from Alcatel-Lucent in 2012, valuing the company then at about $1.5 billion. Hellman & Friedman invested about $900 million in the ...

Genesys said on Monday it had raised $580 million in a funding round led by Salesforce Ventures, valuing it at $21 billion, as the enterprise software maker seeks to expand its offerings and amid ...

genesys Genesys Cloud CX is a leading-edge composable solution. And, unlike most other CCaaS solutions with extensive productized feature sets, it’s on an open cloud platform.