The removal of certain offerings and key business positions can ultimately cause irreparable damage to the customer ...

Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

SCALA.AI co-founder and CEO Ardie Sameti (left) and co-founder/executive chairman Raj Singh. Concur co-founders Raj Singh and ...

Abu Dhabi, UAE – Zayed International Airport (AUH) has achieved Level 3 accreditation in the Airports Council International ...

Too often, businesses rely on static journey maps as reference materials. These artifacts live in whiteboards or PDFs, ...

In a retail world that demands both scale and empathy, contact center intelligence is what makes smart service possible.

At Japan’s Henn na Hotels droids pretty much run the show, from greeting you at the door to adjusting the temperature.

DUBAI, United Arab Emirates: SAP today announced that Grandiose Supermarket, a premier quality food and grocery retailer in ...

Q2 2025 Earnings Conference Call August 6, 2025 9:00 AM ETCompany ParticipantsMike Gallentine - Corporate ParticipantPamela D.

Airtel said that the expansion of the fifth-generation (5G) network in Nigeria may have been hampered by the dearth and the ...

Cathay Pacific is betting on the growth of premium, long-haul travel with a deal for more Boeing 777-9 planes.

The refreshed co-brand cards are designed to cater to the evolving preferences of not only avid travelers, but also those seeking elevated experience in everyday moments. Through Marriott Bonvoy ®, ...