Riskified Ltd. announced a new partnership with Zendesk that brings its Identity Risk Intelligence directly into Zendesk?s customer service workflow. The integration gives human and AI support agents ...

Riskified brings Identity Risk Intelligence into Zendesk's workflow, giving agents real-time signals to resolve claims faster and curb returns fraud ...

The translation capability is built into the native Zendesk Contact Center experience. A customer’s language can be ...

Agent Insight provides role-based scorecards, transcript evidence and recommendations that feed into Aissist's AI ...

New Industry and Custom Agents understand your business, and take action across the systems you use to move your business forward. September 14, 2026 -- Today, Zendesk introduced Specialized AI Agents ...

The same research firm is saying the exact oppositeIn July 2026, Gartner announced that due to "agentic arbitrage" by agentic AI, $234 billion in enterprise application software spending is at risk.

Where will the next breakout startup come from? Benchmark’s full partnership weighs in at TechCrunch Disrupt 2026. Save up to ...

Transparency has outgrown defensive post-by-post disclosures, and brands should stop thinking about it that way. They should ...

As AI gives all contact center platforms the same performance-boosting features for humans, the competitive gap will move to ...

Big companies rarely struggle with SEO because of a missing keyword list. The trouble usually starts at scale: thousands of product or service pages, several markets and languages, a CMS owned by ...

Forrester's new Wave crowns Medallia the lone leader. The real issue: your priority is customer data and governance, not AI.

Hexnode  today introduced Hexnode Synapse at HexCon26, its annual user conference. Hexnode Synapse is an agentic ...