AWS announces Salesforce and Zendesk data source connectors for Amazon Bedrock Managed Knowledge Base, a fully managed retrieval-augmented generation (RAG) service. Customers can now sync Salesforce ...

An inquiry saying 'Please handle this urgently' versus a short sentence saying 'I cannot open the reservation screen.' If you ...

Discover how Zendesk's new specialized AI agents are set to revolutionize business workflows, enhancing efficiency and ...

In the AI era, what you should look for in a new business is not just 'what can be built cheaply.' A more important question ...

Agent Insight provides role-based scorecards, transcript evidence and recommendations that feed into Aissist's AI ...

Siegel said 410 Townsend stands as a compelling example of San Francisco's rapid rebound and the chance to capitalize on the market's strengthening fundamentals, calling it the first “round trip” for ...

Crypto firms use CRM platforms with KYC/AML compliance, audit trails, and wallet tracking to manage clients across regulatory ...

Where will the next breakout startup come from? Benchmark’s full partnership weighs in at TechCrunch Disrupt 2026. Save up to ...

As AI gives all contact center platforms the same performance-boosting features for humans, the competitive gap will move to ...

Big companies rarely struggle with SEO because of a missing keyword list. The trouble usually starts at scale: thousands of product or service pages, several markets and languages, a CMS owned by ...

Zendesk has introduced Industry and Custom AI Agents designed to automate complex service workflows using business-specific ...

A new Chrome extension uses AI to identify and hide LinkedIn slop — including the kind written by humans. The post The latest ...