SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers ...

An AI assistant on their screen helps the customer service agents figure out the right answers to customers' queries. Verizon first started deploying the new AI features in July 2024, ramping them ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative AI ...

NEW YORK, May 14, 2024 (GLOBE NEWSWIRE) -- Verizon (VZ) is enhancing the customer experience through new GenAI tools that are reimagining and improving the way the company serves its customers. In ...

These customer service enhancements, powered by the Verizon collaboration with Google Cloud, ... Verizon isn't saying exactly when Google's AI takes over, other than "soon." ...

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Over the past couple of months, Verizon Communications Inc. VZ has been deploying innovative, human-assisted GenAI applications that streamline processes and ensure positive customer engagements ...

Verizon's generative AI reduces the workload for its agents by summarizing calls, giving prompts, and automatically tracking follow-up actions.

Verizon to Customer Service Reps: Layoffs Are Coming ... Additionally, advancements in AI could be a driving force, many have speculated, as tools announced by Salesforce, ...

A potentially major enhancer . Verizon sees tremendous potential for AI to enhance its business. It's already using the technology to improve customer experiences and increase efficiency.