Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

The J.D. Power 2025 airline rankings show that JetBlue, Southwest and Delta are among travelers' favorites. But the survey ...

JetBlue topped the chart in customer satisfaction for its business/first class cabins, and was second-best in the survey for its premium economy and standard economy product. JetBlue's original ...

2025--(BUSINESS WIRE)--JetBlue (NASDAQ: JBLU) today proudly announced it has been ranked the top airline for first/business class customer satisfaction in the J.D. Power 2025 North America Airline ...

JetBlue’s Premium Mint ® Experience Ranked ... The airline’s rise from fourth in premium economy and fifth in economy customer satisfaction last year reflects strong momentum in the ...

According to J.D. Power’s North American airlines customer satisfaction ... the top spot for economy passenger satisfaction, besting second place JetBlue and third place Delta.

“NPS is a strong indicator of customer retention and brand loyalty, which will be important as we navigate through the uncertainty.” JetBlue sees its customer experience investments as the way ...