Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — ...

This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points. Delta fell to ...

Airline satisfaction ratings among first/business class passengers This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer ...