The customer is always right. It's the first rule of customer service, one that often means "I'm sorry" is the de facto response if mistakes are made. But a new study published in the Journal of ...

Despite setting an annual recall record last year, Ford Motor Co.'s customer service satisfaction improved seven rankings, ...

Purchasing a satisfying car is one thing, but a bad dealer experience can quickly turn owners off a specific brand. To see ...

This article is authored by Arjun Sinha, partner and Mriganki Nagpal, counsel at AP&Partners.

There’s also the risk that bad data can lead to bad outcomes. AI agents are only as good as the data they can access. If the ...

Here's what Delta's cabin crew can expect when flying long-haul routes that require a break.

SME leaders struggling with disconnected customer service systems can now test an AI-powered solution. Vodafone Business is ...

Firms improving consumers’ understanding with FAQs and videos, FCA finds - Financial services firms are using tools to help customers absorb information at their own pace, the Financial Conduct ...

Explore how the role of Chief Marketing Officer (CMO) has transformed in the age of AI, focusing on P&L leadership, brand ...

Rapid Five outlines five stages for AI-native operations with a 90-day reassessment cadence, shifting focus from models to ...

Artificial intelligence is rapidly transforming industries – from health care and education to logistics and customer service ...

This article is authored by Prabhakar Patil, former adjunct professor, IIM, Mumbai and former CGM, SEBI.