(Corrects paragraph 7 to say Antares Capital, not Ares Capital) By Milana Vinn and Isla Binnie NEW YORK, April 22 (Reuters) - Private equity firm Thoma Bravo is nearing an agreement to hand over ...

NEW YORK, April 22 (Reuters) - Private equity firm Thoma Bravo is nearing an agreement to hand over software firm Medallia to its lenders, wrapping up ‌months of restructuring negotiations, according ...

The VoC market is shifting from feedback collection to measurable outcomes. Here's what that means for buyers evaluating ...

Use Avaya Infinity customer insights across its ecosystem without the friction of traditional data silos, enabling more personalized and proactive service. Power avatarin-designed social robots that ...

Does your car need repairs? Check the latest recall list.

People hacking branded AI bots can result in significant reputational, financial, and legal consequences. There appears to be a recent epidemic of users hijacking companies’ AI-powered customer ...

A dataset attributed to Amtrak appeared on Have I Been Pwned, reportedly exposing customer emails, names, addresses and support interaction records.

As this threat grows more sophisticated and frequent, taking proactive steps to secure your accounts has never been more important.

We begin this week's recalls with an urgent DO NOT DRIVE WARNING from GM involving certain 2026 Cadillac, Chevrolet and GMC ...

Are existing AI tools serving everyone effectively? That's the key question for enterprise comms professionals deploying ...

Braintrust, a startup that makes an “operating system for engineers building AI software,” notified customers that hackers broke into one of its Amazon cloud environments, and is asking customers to ...

Sierra's $950 million Series E funding round was led by Tiger and Google's GV, with participation from Benchmark, Sequoia, Greenoaks and others.