InterContinental Hotels & Resorts, the first and largest global luxury hotel brand, is undergoing a reinvention that will include using the latest tech to cater to the modern traveler, redefining how ...

Norwegian Cruise Line launched a concierge desk exclusively for guests with reservations in the line’s top accommodations, the Haven by Norwegian. The concierge desk enables guests and travel agents ...

HONOLULU (AP) — Hotel workers and members of a hospitality industry union were picketing a Honolulu hotel after it recently outsourced its concierge desks. The dozens of workers and members of the ...

It never stops surprising me how often guests love to stop to chat about the “amazing coincidences” they experience while visiting Aspen, a place well traveled by the jet-set community. Often, usually ...

Big Sky, Mont., is just one example of a market where an influx of luxe hotels has led to spiking demand for hotel concierges. Photo Credit: Zorro Stock Images/Shutterstock.com In an era of AI ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. The longtime fixture at the Four Seasons concierge desk was ...