There are several reasons for the move to clean power. Burning fossil fuels to generate electricity produces greenhouse gases. These cause pollution and lead to climate change. Using more low-carbon ...

This consultation builds on the decisions we have made in our previous consultation, Connections end-to-end review: updated proposals and next steps. We are seeking views on proposed regulatory ...

Following the appointment of a Supplier of Last Resort (SoLR), Ofgem manages an industry process which enables the supplier to seek to recover additional costs they face in supplying the transferred ...

The BSC already allows certain Settlement processes to be delayed in limited circumstances. However, the current arrangements do not provide a consistent mechanism for delaying all Settlement Runs, ...

Where to get help if you are struggling to pay for the energy you use at home, or for your small business or microbusiness.

The data you share through your smart meter is used to: offer you new products and services, for example new tariffs (if you have given permission for this to happen) Contact your supplier for more ...

Who you need to contact will depend on the type of energy problem you have. This might be your energy supplier or network operator. An energy supplier is responsible for providing energy to homes and ...

Check when your supplier is allowed to install a prepayment meter without your permission, what they need to do first and what to do if you think your supplier has got it wrong.

Find out what to do if you think your meter has been tampered with, how to spot energy theft and how to report it.

Talk to your supplier if you cannot afford to top up your meter. They must offer to help you, for example by giving you extra credit if you’re in a vulnerable situation or while you work out ways to ...

To qualify as a small business, you must have 11 to 50 employees and an annual turnover of up to £6.5 million or balance sheet total of no more than £5 million. You can also qualify if you use up to ...

How to switch energy supplier, where to get help, compensation for switching problems, and what to do if your supplier goes out of business.