Where to get help if you are struggling to pay for the energy you use at home, or for your small business or microbusiness.

The data you share through your smart meter is used to: offer you new products and services, for example new tariffs (if you have given permission for this to happen) Contact your supplier for more ...

To qualify as a small business, you must have 11 to 50 employees and an annual turnover of up to £6.5 million or balance sheet total of no more than £5 million. You can also qualify if you use up to ...

Talk to your supplier if you cannot afford to top up your meter. They must offer to help you, for example by giving you extra credit if you’re in a vulnerable situation or while you work out ways to ...

Check when your supplier is allowed to install a prepayment meter without your permission, what they need to do first and what to do if you think your supplier has got it wrong.

Explains how a new energy supplier is chosen and how they will deal with your credit and debt, complaints and meter problems.

Explains the different costs that are included in electricity or gas bills such as unit rates and what to do if there is a problem with your bill.

How to switch energy supplier, where to get help, compensation for switching problems, and what to do if your supplier goes out of business.

Who you need to contact will depend on the type of energy problem you have. This might be your energy supplier or network operator. An energy supplier is responsible for providing energy to homes and ...

Find out what to do if you think your meter has been tampered with, how to spot energy theft and how to report it.

The maximum amount you could be paid is £400 if the power cut affects 5,000 or more properties. You could get an extra £100 if your power has gone off more than 4 times between 1 April and 31 March ...

How you pay for your electricity and gas if you live in a home with a business energy contract, your rights and what to do if things go wrong.