Computer-Using or Computer Use Agents (CUAs) are agentic AI capabilities that enable an AI model to perceive a screen ...

It's time to send this enterprise platform to a nice farm upstate; CCaaS can do everything CRM does — and more.

CEO Alex Levin says CX teams can use a natural language interface to describe the AI agent they want and the Copilot AI agent ...

NiCE CXone is now natively integrated with Epic, allowing human agents to stay within Epic when interacting with patients.

Adopting AI tools itself isn’t the challenge. It’s ensuring AI is used consistently, intentionally, and in ways that reflect ...

Contact center agent churn has traditionally been high. “Attrition in the US right now is about 30% on average, and that’s ...

Built on the Model Context Protocol, the feature allows Anthropic Claude users to access Zoom meeting data and other insights ...

As AI-powered CX proliferates, organizations should use it to amplify what human agents are good at — developing emotional ...

Agent assist can work, but design, delivery and how you manage knowledge make a huge difference — here’s one contact center leader’s experience.

Trying to balance customer expectations with business services has become a challenge; this quarterly benchmark will track ...