Talkdesk today launched Talkdesk for Stores, bringing the physical store into the connected customer journey.

New agentic capabilities in Catalyst by Zoho bring application development, infrastructure, and governance into one integrated lifecycle.

GReminders leverages the open Model Context Protocol (MCP) to bring smart scheduling and CRM proxy data to top AI workspaces.

The world's largest cosmetics manufacturer helps its employees generate 33 million organic impressions on brand content in only 18 months.

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

NEW YORK, August 2, 2010 — CRM magazine, the industry's leading publication, announced the winners of its 2010 CRM Market Awards here today, in conjunction with the magazine's CRM Evolution 2010 ...

This year’s dominating sales trends and technologies build on the growing use of artificial intelligence, which is becoming more impactful in 2025. In addition to AI, sales organizations are enhancing ...

Spending on CRM software is expected to see the largest increase of all the application software markets worldwide, with the biggest areas of investment expected to include the online channel, ...

CRM’s roots go all the way back to the 1950s with the invention of the Rolodex, which remained a staple on the desks of marketing and sales professionals around the world for decades. Then in the late ...

Airbyte has updated its Airbyte Agents platform, expanding how AI agents access and act on enterprise data. The update includes Airbyte's availability in the OpenAI App Marketplace, the launch of the ...

Fast Simon has added capabilitries to its e-commerce shopping optimization platform that instantly measure and show merchandisers in real time which products are truly successful, overexposed, or ...

More entrenched and more advanced use of artificial intelligence, particularly agentic AI, heads the technologies that sales leaders expect to be most impactful for their companies and their ...