System of record' is one phrase covering three different jobs — and most vendors only actually do one of them. Here's the six ...

The AI risk debate is going completely off the rails. As AI gets more powerful and begins to do some legitimately scary ...

An AI agent approves a claim that was never real. Gartner says 60% of AI projects fail on bad data — and most CX leaders ...

Brands have more customer data than ever. They know a customer’s past purchases, their clicks, and what offers they engage with. Marketers can move on these signals in near real-time with the help of ...

WordPress.com founder Matt Mullenweg just got an update he reportedly didn't approve — and this time, there's no "undo ...

Listening to an AI generated voice message from an unverified number is a very different experience from listening to one that arrives with your bank's actual name, logo and checkmark attached.

On Sept. 10, Automattic told CMSWire Matt Mullenweg is on paid leave and Mark Davies is interim CEO. Today, they say ...

Vendors trying to solve for speed may be trying to solve the wrong thing. Ryan Tamminga of Alchemer argues trust in the data ...

As automation absorbs routine tasks, banking agents are left handling far more complex, high-stress customer interactions than ever.

Agent One™ combines Agent One Teams and Agent One Audiences into a natively connected two-sided intelligence system where ...

Writer's new context layer aims to give enterprise AI agents shared memory, governance and live business data across ...