Sabio Group, CX transformation Contact centre, announce Former F1 Executive & CEO of Performance Insights, Mark Gallagher as ...

Is This what Conversational / Agentic AI Was Built For? - Joe O’Brien Sabio Group discusses. contact centre ai ...

Sabio Group announce that it has achieved elite partner status within the Genesys Ascend partner programme. contact centres ...

Content Guru scores highest ‘Willingness to Recommend' rating in the 2026 Gartner® Voice of the Customer for CCaaS Report - ...

The Exchange - Gain Access to Europe's Award-Winning Contact Centre Operations. Wednesday 22 and Thursday 23 April 2026.

A recent report by Verint, The State of Agent Experience 2026, highlights significant challenges within contact centres ...

Openreach Uses NiCE Cognigy AI Agents to Upgrade U.K. Broadband Deployment to Deliver Financial Benefits for Openreach ...

Organisations including AQA, British Gas, Jaguar Land Rover, Parkdean Resorts and Leeds Building Society were honoured with Gold awards at last night’s 30th anniversary edition of the UK National ...

Contact centre workers employed by outsourcing firm Concentrix, which provides customer support for Currys, have reacted with shock and anger after being told their jobs may be outsourced overseas to ...

The Rehiring Boomerang: What Gartner Is Really Telling Us About AI in Contact Centres – Kevin McGachy, Head of AI Solutions, Sabio Group discusses. Gartner’s latest prediction is already gaining ...

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with Route 101’s Cloud Contact Centre Solution. Route 101, a leading technology systems integrator and cloud ...

The Department for Work & Pensions are seeking to introduce a Conversational AI Platform for their contact centres by way of a Tender notice. The Department for Work and Pensions (DWP) (“the Authority ...