It’s a new location for Enterprise Connect, and a new evolution for discussions around AI. But, key operational challenges in ...

The cloud-native customer service company Talkdesk offers a core customer experience automation (CXA) platform with AI agent ...

These essential tips assure AI agents function properly before and after they hit production.

As AI becomes native to UC, clarity on data ownership will shift from being a background legal issue to a frontline ...

Digital employees who can be given personalities and operate software like humans are now available for hire.

This new offering on Snowflake's AI Data Cloud will allow telecom providers the ability to generate synthetic data for analytics and testing.

As enterprise telecom pro Darin Ward explains, the cloud-native, AI-powered service is finally ready for enterprise-level customers.

Agentic AI-powered agents can autonomously perform tasks that previously required a person. And they do so just as well and ...

Cisco company Splunk released a survey of CISOs that shows their concerns over security incidents, regulatory requirements, data leaks and shadow AI.

This most recent iteration of the virtual agent builds on Zoom AI Companion 3.0 to enable multi-step workflow automation ...

Liam Dunne is Co-founder and CEO of Klearcom, an Irish SaaS company that helps global brands monitor and improve IVR and phone number performance using AI driven, real time testing. Based in Ireland, ...

Since 2023, 8x8 has been strategically focused on delivering AI solutions by teaming up with other companies, this time with Capacity.