Agentic AI (i.e., AI systems capable of taking multistep actions on a planner’s behalf rather than simply producing a single ...

Prime Day may be an Amazon.com event, but its impact is no longer confined to the online retail giant. It’s become a market-wide retail moment that reshapes what consumers buy, where they buy it, and ...

The beginning of fall marks the closing window retailers have to finalize the decisions that will determine their peak season ...

Computer vision and AI-powered image recognition offer a real, substantive change to how retailers verify in-store merchandising execution.

Over the past few years, the holiday shopping season — and holiday marketing, in turn — has undergone a massive shift.

Amazon.com says it has cut off Meta’s new Muse personal AI agent from shopping on its marketplace on behalf of customers, after attempting unsuccessfully to get the Facebook parent company to ...

Free shipping remains one of e-commerce’s strongest customer incentives, but the economics behind it are becoming harder to ...

Experiential marketing in retail doesn't have to mean elaborate events or large installations. It can be a staffed table, a temporary pop-up, an interactive display, a product demonstration, a ...

Delivery has moved upstream. It now shapes which retailer a customer chooses, whether they finish checking out and whether ...

If a marketplace runs on trust between buyers and sellers, and the regular checks used to establish that trust — a clean login, a recognized device and a passed verification — increasingly carry less ...

An AI agent may already know what the customer wants, what they're willing to spend, where they're located, and whether they need shipping or pickup. That journey exists before the customer ever gets ...

As more retailers build marketplaces and more sellers use multiple platforms, access and product selection alone become less ...