Optus chief Stephen Rue has introduced drastic changes across the telco’s call centre and network management divisions in a ...

Westpac has replanned its Unite technology simplification program, bringing forward some activity and investment while ...

The NSW audit office, which conducted the review, said the AI tools are used for a variety of purposes, including workflow ...

Optus has revealed that it will accelerate plans bring network functions currently outsourced to Nokia back in-house in ...

Westpac has built an “Intelligence Layer” that it will make accessible to the entire bank over the next year. The “intelligence layer” appears to be an enterprise-wide data and AI platform. iTnews ...

The Office of the Fair Work Ombudsman (OFOW) was originally established the board early in 2022 to provide strategic insight into a range of technology projects deemed critical to ...

Samsung phones with firmware settings that stop them making emergency calls are poised to grow in number with iTnews now able ...

She took over her current role in September 2023, and her responsibilities included customer experience, brand, marketing and ...

The recently formed NSW Office for AI has appointed its first director and is currently hunting for 13 staff to advise state ...

NFPs and purpose driven organisations can use technology to amplify their impact. Steve Dawson, the CEO of managed service ...

Tasmania's government has confirmed that a third-party system used by several state agencies has been hit by a cyber attack.

Services Australia will deliver a "full digital platform uplift" to the online account system used for accessing child ...