Benioff says AI agents do 30% to 50% of the work within Salesforce, but the tech isn't reliable enough to take humans out of ...

The conversation around AI replacing humans has been both feverish and fear-laced, but Salesforce CEO Marc Benioff cuts ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

Bill Gates says AI is advancing so fast that even experts can't agree whether it will replace human jobs in a year or in a ...

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.

Michel Tricot is Cofounder and CEO of Airbyte. AI cannot operate effectively without context, and that requires being fed by ...

The Salesforce AI Cloud is a “suite of capabilities” that will incorporate the power of real-time generative AI into its many apps and workflows. According to Salesforce, AI Cloud is all about ...

In March 2023, just a few months after OpenAI released ChatGPT, Salesforce appointed its first-ever head of AI to lead artificial intelligence efforts across its platforms and tools, including ...

Artificial intelligence infrastructure company fal raised a $125 million Series C round valuing the company at $1.5 billion, ...

Salesforce's plan is to infuse artificial intelligence everywhere through its clouds. John Ball, senior vice president and general manager of Einstein, said the company won't have a separate AI ...

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