Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Salesforce and ServiceNow have each invested $750 million in contact center automation company Genesys, in the latest sign of AI breathing new life into one of the older segments of the enterprise ...

Salesforce Inc. and ServiceNow Inc. are investing about $750 million apiece in Genesys Cloud Services Inc. in a rare instance ...

Salesforce has experienced a notable decline in its stock price, dropping by 7.22% over the past week. This downturn comes ...

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

--Genesys ®, a leader in AI-powered experience orchestration, today announced a strategic collaboration with Salesforce, the #1 AI CRM, to help businesses bring together their data, agents, bots ...

The Salesforce integration with the Genesys Customer Experience Platform includes smart automation, asynchronous messaging, Internet of Things (IoT) and artificial intelligence capabilities.

Genesys, a provider of customer service and contact center solutions, today announced the availability of Genesys Connect for Service Cloud on salesforce.com's AppExchange business apps marketplace.

The application, called Genesys Connect for Service Cloud, will integrate with the Salesforce.com platform to allow for voice and multi-social network customer service capabilities.