Just hours before hundreds of Zappos workers pour into the company’s new headquarters in downtown Las Vegas, Adam Ward was still fitting bricks into place in the lobby. It’s been more than a year ...

Last week I wrote about several different companies using Twitter as a Business Intelligence tool. After I posted the article, I received a Twitter from Zappos.com CEO Tony Hsieh thanking me for ...

Make company culture a first priority and the rest — including marketing and customer service — will fall into place. That was the message Zappos Chief Executive Officer Tony Hsieh hoped to drive home ...

LAS VEGAS--(BUSINESS WIRE)--Online retailer Zappos.com announces its first-ever loyalty program, Zappos Rewards, a four-tier benefits program. In Zappos.com’s latest effort to wow customers, the ...

Zappos CEO Tony Hsieh, the man who wrote the book on delivering happiness, wants to deliver a call center without managers. Hsieh has informed his workers and managers in a memo that Las Vegas-based ...

A little less than a year ago, Zappos CEO Tony Hsieh made his employees a deal. If they couldn’t get behind the online retailer’s radical new management system called “holacracy” — which doesn’t have ...

SAN FRANCISCO -- Our top priority is not customer service but rather company culture, said Zappos CEO Tony Hsieh during the afternoon keynote at BoxWorks 2011 on Wednesday afternoon. If we're serious ...

LAS VEGAS--(BUSINESS WIRE)--Zappos.com announced its latest effort to bring together its beloved customer service and out-of-the-box culture with the launch of their #ImNotABox campaign. Zappos.com ...

LOUISVILLE, Ky. (WDRB) -- Zappos.com is testing out a brick and mortar location at Mall St. Matthews. Zappos Unboxed is scheduled to have a grand opening to the public on Friday. The more than 18,000 ...

Zappos co-founder Tony Hsieh recently wrote a piece about why he sold the online shoe retailer to Amazon.com that ought to be required reading for every startup founder and every CEO in Silicon Valley ...