ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in. IT service management (ITSM) ...

Bill Willis was looking for a better way to talk with his customers. As deputy CIO of North Carolina, he needed to know if his organization was doing a good job serving IT users in state government ...

HR professionals have made good use of best practice methodologies to help develop high performing organisations. ITIL has played a key role in providing a framework for effective service delivery, ...

What’s beneath all the buzz about ITIL? Like many hot topics, people have gotten so excited about ITIL (IT Infrastructure Library) that they think it’s the answer to everything. In some circles, ...

“And not as ITIL implementation project managers.” “For many organizations, pursuing an ITIL framework can seem like climbing Mount Everest,” said Michael Marks, CA’s vice president of alliances and ...

NEW YORK, U.S.: Ilient Ltd., provider of help desk software solutions, has announced the availability of SysAid 6.0 – the latest version of its flagship IT service management solution. Five million ...

What has always been seen as the biggest drawback to implementing ITIL (Information Technology Infrastructure Library)? It’s the time and effort required to create, build, and document ITIL processes.