One study concluded that empathy helps de-escalate conflicts, improve communication, and find collaborative solutions. While ...

Remind co-workers who tend to distract you by gossiping or complaining that you have work to focus on, and steer clear of ...

There, creators discuss its merits as a strategy for dealing with difficult people. Abilio started tapping into the gray rock technique when she felt provoked by her ex. “It showed to this person that ...

We all have people with whom we struggle, problematic people who seem to drain us of our energies, rub us the wrong way, poke, provoke, frustrate or trigger us. What’s really happening when we ...

One of the most counterintuitive lessons in business is that sometimes the best way to deal with difficult clients is not to work with them at all.

It could be a reasonable strategy to “be a gray rock” when dealing with someone you interact with only occasionally, such as an annoying neighbor or co-worker,“but when there is a narcissist in your ...

Washington Post: ...